Full Playlist Here: think this just about says it all. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Blinking blue wan light on virgin hub. The. If it's ambient, sounds like the hub may have died. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. The Wi-Fi light –. Knowing what the lights mean can help you diagnose any issues you may be having. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. Make sure that the cable is well connected to the splitter. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. This could be caused by a fault in the network or a problem with the customer's equipment. you would have to do self help or call customer service. Virgin media hub 3 lights meaning; Virgin Media is one of the leading telephone operators in the UK. There's no official status of an orange light on the Hub 3. I checked my router and it has a flashing blue light. - pressed reset button for 15 seconds. The “Ready” light: This should be on 24/7. Hello, My virgin WiFi Hub 3. It has been flashing for days. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Had the hub for a good few years. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Hub is at least 5 years old if that helps which one it is etc. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. Options. Try a 30 second pinhole reset of the hub with no ethernet connection. Despite occasional problems, Virgin Media has deployed these hub units because they are easy to use and relatively reliable. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Your network has been fixed Otherwise noth. What do the Colours mean on Virgin hub? It is possible that the internet is out of range or there is no internet at all. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. After plugging in the box for the first time on the 12th October we noticed the box had an orange light. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. I have tried re-setting the Hub and turning it off and on but the red light remains. 1. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. Suddenly this morning we have a green flashing light with no internet. · 19 days ago. After it, navigate to the Admin settings and restart your Virgin Box. Middle – Ready (green/blue). I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Joining in. Keep the community. . on 24-07-2022 14:45. If the power button is flashing amber, your hub is in recovery mode. What do the lights mean on Virgin Hub 3? If you notice that your light is blinking red, it might be because the internet is not working or there is no. Solid Red – Internet connectivity issue. If the light is red, it means there is an issue with your internet connection. - pressed reset button for 15 seconds. Be grateful for your help. Appears to be working normally but I would say a little warm. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Are there any tests that forum staff can run to check whether the router is working correctly. Nothing seems to help. This may take up to 2 minutes. Virgin Media. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Looks like it may need changing. Understanding Your Router Lights. If it’s not a technical issue you need help with then we’re here to support you on. Check that all the cables connect firmly into the TV box and your TV. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. When you say "all the lights on the front", the V6 only has one or two, depending on your interpretation. Red Light. Light is steady when a phone call is in progress. White power light is on and Internet lights are blue. It would appear to be morse code for A T E, but I could just be looking into it too much. Flashing Green – Booting up. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Here you’ll find all the help you need for Virgin Media related problems and issues. Turn your hub around so you can see where the cables connect into it. I have a Hub 4 but I have 2 separate networks for 2. Anonymous. Provide 10 minutes for it to do any required updates. . Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. If the Base light is red, the hub may be overheating, and if the Power light is green, it’s a sign of a loose connection in the network. 4 Ghz and 5ghz Virgin networks. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. On a Hub3/4/5, you could first try separating the SSID's of the 2. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. 0. I have checked all connections and rebooted several times but still the same. just in the past hour my HUB 4 decided to develop the white light of death. - checked all cables, switches etc for loose connections. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Thank you so much for your post and welcome to the community forums, it's great to have you here. We have a flashing green light, and a solid green WiFi light. The power light of the Virgin Media Hub 3. it's possible that your's still needs activating. Where you go, TV 360 goes (if there’s internet). For £76 a month this shouldn’t be happening. Didn’t even know the reset button was there. On a Hub3/4/5, you could first try separating the SSID's of the 2. Installing new equipment, such as a new router or set-top box. It was a black screen with the info that the channels were updating etc. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. media hub is showing an orange front light instead instead of the usual white one. My Virgin Media App. Best done from a wired connection. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. Flashing Green – Booting up. Hey, Just after some advice. I have tried a pinhole reset twice now but the light remains orange. It’s not service affecting. 5x red flashing light. Did you mean: Virgin Media Community. Hudd24. Please pop back to us at your earliest convenience and we'll do our very best to help. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. Our hub 3 router is displaying a constant orange light and is randomly disconnecting devices from the internet even thought they have a strong WiFi connection. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. By understanding the meaning of these lights, customers can ensure that their connection is working correctly. Yes it is in an open space and not re heating. Switch on the power button. Reply. Have you tried the below? • Turn the power switch off on the back of the Hub. The green light might be flashing because of a faulty link. The router restarts, using your existing settings. Try a 30 second pinhole reset of the hub with no ethernet connection. intermittent. On a Hub3/4/5, you could first try separating the SSID's of the 2. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). • Switch the hub back on at the power. 0. Options. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. I don't work for Virgin. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. It came on all of a sudden this afternoon and restarting and checking wires hasn’t fixed it. 08-01-2023 22:03 - edited 08-01-2023 22:06. Launched almost a year ago now, the redesigned Hub 3. Good morning, My virgin WiFi Hub 3. Security matters. Good morning, My virgin WiFi Hub 3. If you spot any issues, try our Troubleshooting tips on page 10. . Hi, My virgin WiFi Hub 3. 4 and 5GHz. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. 3. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. The legacy TiVo has 6/7 LEDs if you include the recording lights. Virgin Media Hub 5 Light Status Overview. Next. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. If it’s blinking blue or green, all’s well; if it’s. When the connection light is flashing red and the power lightThe Virgin Media Hubs have a light on the front of them that indicate particular faults. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. After it, click on the WPS. On our wavelength. Here’s what each one means. The router position is not changed so no reason to suspect overheating. My phone line is connected to the hub since early November. The three lights on the front of the router indicate the status of your internet connection. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. I have tried a pinhole reset twice now but the light remains orange. on 22-09-2023 23:20. Get the Hub ready by connecting the wires. level 1. If there is an issue with your Virgin Media account, you might see a red light. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. I have tried switching it off for a few hours to let it cool down, that made no difference. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. The Hub should now operate. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The power-indicator LED on the right, and then the "network connection" warning in the middle. At the moment, broadband is working OK, but I wonder if this might mean. The Ethernet port speeds are very good, with up to 1 Gbps of download speed and 200 Mbps of upload speed. Sorry to hear of any concerns the constant red light on your hub may be causing you. Keeps flashing a white light. on 09-08-2022 09:04. So you won't have to worry about running out of space to store all your favourite TV. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. 1 ACCEPTED SOLUTION. Flashing White – Connecting to Virgin Media network. In itself that’s not really an issue especially if everything is working OK. In normal operation the power light will be on and the connection light will be off. 0800 953 9500. It has three LED lights on the front that indicate the current status of the connection. Red Light. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. The top wifi light is solid green, the internet connection - 5396739. Now, disable both WPS options and click on save. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The lights on the front of your Hub tell you what’s on and connected. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. 1 ACCEPTED SOLUTION. Options. I have seen similar posts on the boards and have followed all instructions. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. You can call it in on 0345-454-1111 or else wait for the forum team. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Hub3 flashing green lights. 0 red led light. If the power light is off, the router is receiving no power. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. 2) Turn off the hub and disconnect any Ethernet cables. Since Friday morning I have been having intermittent issues with my internet/hub 4. In your Stream kit you’ll find everything you need to get the Stream box up and running. It started with dropping completely and then a flashing red light. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Virgin Media Super Hub 2. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. these are from yesterday and today. This simple. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. I am sorry to hear that there is an issue with. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. I’ve tried switching the power off on the back of the router for 10 minutes then restarting. Options. Any attempt to reset or hard reset it have failed and. On us. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Depending on the age of the hub eventually white light can fail and red becomes default. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. We’re updating your 360 box from today. 2) Then also try the “free & automated” Service Status number - 0800. I've unplugged and restarted many times, but always return to a steady red light. Hi @Kamila81. Faster Virgin Media broadband. Finally, navigate to the admin settings and reboot your Virgin Media box. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Make sure all the cable are secure on the hub or splitter. It used to intermittently change between white and orange but now it stays orange all the time. Try our TV troubleshooting tool now. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Thank you. In this article,. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. If you don't see the flashing green light, then you may need to check the connection between your Hub and the Virgin network. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. 1 ACCEPTED SOLUTION. Rear Ethernet lights On the rear of the Super Hub are four Ethernet ports, which can be used to make. In response to Jodi_S. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. on 31-12-2022 12:53. With this knowledge, you’ll be better equipped to diagnose. I've been using the Blue Light Card Discount now for a couple of years. is there a problem with the connection or is th. Hi I have a constant red light on my router 3. You can find information regarding Volt bundles here you can also call us on 150/ 0345 454 1111 and we'll be happy to go through details with you. Turn the black power switch into the off position. Thanks. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Recording Light: This light will be red when the box is recording a program. on 14-03-2023 08:17. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. In itself that’s not really an issue especially if everything is working OK. It’s white during normal operation but turns red if there’s a problem. Hello, my wifi pod is not working anymore. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Had my Internet completely drop. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all. Virgin Media has gone down on Tuesday morning - leaving web users furious. My old Tivo box was faulty so I got a new V6. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. I don't work for Virgin Media. 0. on 09-08-2022 09:04. The lights will blink when the wireless access point is operating normally. Joining in. Find your router’s power button and press it to do this. We’re updating your 360 box from today. 0 and since this morning the power light is permanently red. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. All wifi devices will now need reconnecting to the best SSID at each location. Virgin Media, your CMTS provider, must reset your connection if it is not working. Virgin Media Super Hub 4 Lights. A guide to the lights, reading from top to bottom, can be found below. I don't really care that the light is orange, what I do care about is VERY poor WiFi. the latency has gotten worse though. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . It isn't on during normal use, but turns red if there is a problem. Phone line was also off at this time but TiVo providing TV channels ok. Hi there @taz1uk, welcome to our forum and thanks for your post. QuickStart, set up and connections. Go to solution. Checking the Indicator Lights. Hey my box still works etc but the power light doesn’t come on?Go to solution. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. 0 is constantly showing orange light. Hub 3 solid red light. I have tried the pinhole reset. Online Light: This light will be green when the box is. Tried re booting and still constant red light. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. Red light on hub 3. Is the hub hot when you touch it . I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button. Select your Virgin Wi-Fi network from the list of available networks. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Reboot your Virgin Media Hub and ensure it is powered off for at least 30 seconds. Any attempt to reset or hard reset it have failed and. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. To my mind, the red light is a safety issue as it's normally associated with overheating of the CPU (Intel ATOM chip). This could be due to a problem with the router, or with the broadband connection. If so have your account and area number handy, and the hub serial number. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). Doesn't matter where I plug it, near or far from the router. on 19-05-2023 21:46. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. Back a step. on 11-06-2023 18:32. After it, click on the WPS. Let us know and we can go on from there. 0 Hub is. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Go to solution. Did you mean: Virgin Media Community. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Are there any tests that forum staff can run to check whether the router is working correctly. You need to move your Pod nearer to the Hub so it can resync, and move it back. Red light on a Virgin Media Hub 4. First, turn the switch at the back of the box to be on. on 06-11-2022 18:30. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. Try a pinhole reset using the hole on the back of the hub (which. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Hi - my Hub 3 light has recently started showing pale orange (and sometimes dark orange) at times. How do I know if my virgin WIFI is working? If you have a problem with. All user-configured settings are deleted, and the router restarts using its factory default settings. Options. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place. This is worrying as atm we’re working from home. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. For a brief period, press. Most hubs are pre-activated. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. or it may be that it is "overheating" - is it "warm" in a well ventilated place. To reset: press the button and hold it for more than ten seconds. 0 (black) Close. I have tried to get all 4 set up and can't make them work. Tudor. Make sure that the cable is well connected to the splitter. Call equipment activation on 0800 953 9500. and the orange light is still on. After that it starts the process over again and reverts back to the green. Now hold the Info button on the remote down for 7 seconds. Select the network you wish to connect to and enter the Wi-Fi password if prompted. Now when I got home today I was met with no internet and a Red - 5239893. Alex_Rm. no activity at all on the LAN ports. Account - Mobile. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. If you move the Pod too far away it will loose connection. ) dHUB 5 Flashing Blue Light. Those green lights on the Hub indicate it had lost its connection. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. Options. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. Go to solution. Do a simple reboot switch off at the mains for 15 sec and. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue. What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub. Any advice guys. 1 ACCEPTED SOLUTION. All wifi devices will need reconnecting to the best SSID at each location. Please help guys I'm losing my mind here. How to reboot my modem. The hub is not in direct sunlight and not near a heat source. Now, navigate to the Advanced Settings, then click on Wireless. It may also flash green when the Hub is performing a software update. . You can call it in on 0345-454-1111 or else wait for the forum team. Use this button to reboot or reset your router to its factory default settings. Hi, The light at the bottom of my Hub 3 has been changing colour during the past week or so. The table below shows the meaning of the lights: Green. One blue/red light behind the wireless button on the front panel. So regarding the light, the box should still be working fine however do keep us posted if you do run into any issues. Regards, Daniel. on 14-11-2022 10:44. Hi! The red light has been switched on on my hub for months.